Return policy

Before your purchase, please, always make sure you order the product you really want 😃

If you do change your mind, though, or the long awaited product does not satisfy you, you are allowed to return the product within the next 30 days after reception. Please keep in mind that in order for the return to be legitimate the following conditions apply:

  • the product must not show any signs of usage and has to be in the condition of reception.
  • the product has to have its original packaging and all original labels.
  • please, attach the return form (available on our website)

You will be reimbursed within the next 14 days after receiving the package.

CACOFONIA Milano does not take responsibility for incorrectly sent or addressed packages. Please, make sure the package and its contents are safely protected. We encourage the tracking of all packages sent back and forth. Any costs related to the return of a package are to be paid by the person returning the product.

Please, remember that we do not accept packages that are delivered via “e-parcels” or parcel lockers.